![]() ![]() ![]() In the Reason field, select a reason for your request for the recovery key.Ĭlick Get Key. If the first eight digits match multiple keys, a message displays that requires you to enter all 32 digits of the recovery key ID. In the Recovery KeyId field, enter a minimum of eight of the 32-digit BitLocker Key ID that is displayed on the BitLocker recovery screen of your computer. To use the Self-Service Portal to regain access to a computer If the IT administrator configured an IIS Session State time-out, a message is displayed in the Self-Service Portal 60 seconds prior to the time-out. Otherwise, they must use the Helpdesk Portal for key recovery.Įnd users may experience lockouts if they:Ĭhange operating system files, the BIOS, or the Trusted Platform Module (TPM) The following instructions are written from the perspective of end users, but the information may be useful for IT administrators to understand.Īn end user must have physically logged on to the computer (not remotely) at least one time successfully to be able to recover their key using the Self-Service Portal. The Self-Service Portal requires no assistance from Help Desk staff. The website enables end users to independently regain access to their computers if they get locked out of Windows. If you apply this policy after the operating system drive is encrypted, the drive is then decrypted.The Self-Service Portal is a website that IT administrators configure as part of their Microsoft BitLocker Administration and Monitoring (MBAM) 2.5 deployment. If you disable this policy, users cannot put the operating system drive under BitLocker protection. If you enable this policy setting, users have to put the operating system drive under BitLocker protection, and the drive is then encrypted. Operating system drive encryption settings If you disable this policy setting, users cannot put their fixed data drives under BitLocker protection. If you apply this policy after fixed data drives are encrypted, the MBAMĪgent decrypts the encrypted fixed data drives. ![]() If you do not configure this policy setting, users are not required to put fixed data drives under BitLocker protection. If you enable this policy setting, users are required to put all fixed data drives under BitLocker protection, and the data drives are then encrypted. Are you sure? your answers are not according to the manual. ![]()
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